Privacy Policy & Terms and Conditions

Privacy Policy

This Privacy Policy governs the manner in which SW Limited collects, uses, maintains and discloses information collected from users (each, a "User") of the www.samuel-windsor.co.nz website ("Site"). This privacy policy applies to the Site and all products and services offered by SW Limited.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information. Users may, however, visit our Siteanonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

SW Limited may collect and use Users personal information for the following purposes:

• To improve customer service:
Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To improve our Site:
We may use feedback you provide to improve our products and services.
• To send periodic emails:
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

SW Limited will not pass on your e-mail details or any personal details or any details relating to credit or debit cards to any third party.  We do not sell, trade, or rent Users personal identification information to others. We will never ask for personal details via email. If you receive an unsolicited email asking you for your Samuel Windsor NZ log in details, please contact us immediately at sales@samuel-windsor.co.nz or by phone on 09 575 0946.

Changes to this privacy policy

SW Limited has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, pleasecontact us at:

+64 9 575 0946
sales@samuel-windsor.co.nz

 

Terms & Conditions 

We want you to be 100% happy with your purchase of Samuel Windsor Shoes which is why we stand by our 30 day returns guarantee.  Even if you change your mind, have purchased anincorrect size or colour or for faulty goods the shoes can be returned for an exchange or refund.  The refund will be for the original payment price, provided it is accompanied by an original sales receipt.  

We have 3 rules of returns, item(s) must be returned:

1. Item(s) must be returned within 30 days of purchase; 30 starts from the date of purchase to when it is received at our warehouse
2. Item(s) must be unworn and unused with the original tags still attached; and
3. Item(s) must be in the original packaging which must be in original condition. This includes dust bags, shoe hornand shoe boxes.

If your item matches all of these condition, you may go ahead with the return.

Please Note:  

• Worn or damaged Shoes can't be exchanged or refunded.
• If the shoes are faulty, we'll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund or exchange.
• Any shoes returned for exchange or refund are returned at the purchaser's expense - that is, the customer pays for the courier or postage back to our online returns Centre (Address below). We will cover the cost of sending replacement items to the original purchaser. We cannot refund courier or postage costs unless the item is faulty.

How do I return my online order?

Courier Returns
1. Complete the returns form that came with your order.

2. Affix the pre-addressed returns label that came with your order to your return package.

3. Call Courier Post on 0800 268 743 to arrange collection of your return

OR
Post Office Returns
4. If you don’t want to use Courier returns you can simply return the item/s yourself at your Local Post Office and send them to:

SW Limited

C/- 27C Upland Road

Auckland 1050


You will not be charged shipping for exchanged items to be sent out to you!
Once your return has been received, a refund will be processed back on to your credit card. 

• NOTE: We highly advise you track your return as we cannot refund or exchange items that go missing in the post.

 

Will my refund include courier charges?

Unfortunately, we cannot refund return courier charges unless the shoes are faulty.